So, Last night having parked my A1 up for the evening, 20 minutes later a hear a bang outside... My A1 has come to rest on the brickwork of my house... Wife says i must have left the handbrake off,, certainly not the case as the car would have rolled before i'd even got out of it! On closer examination the handbrake can be pulled up no further either. So, vehicle reversed to see the damage... Scuffed front bumper, with a small dent in it, and cracked fog light surround (black trim)
This morning a trip to Cardiff Audi, the supplying dealer. They Immediately questioned if the vehicle had been left in gear (in a way that they almost know there is a problem if you dont leave it in gear...) I explained that it wasn't, and asked the purpose of the handbrake if it dosent always hold. The dealer says brakes on all modern cars do this as when it cools down it contracts and can slip, surly that would mean a poor quality product... Upon questioning this, I was made to feel very un welcome and asked if id like to discuss repair options outside a guy from the body shop, or away from other happy customers... awaiting a price for repairs but told it will be around the £200 - £300 area,
Very disappointed in the product and Audi customer care with their approach to this, whilst I acknowledge the handbook says to leave it in gear, something the service adviser was very quick to point out, the handbook also state on page 71, 'The handbrake should be applied firmly to prevent the vehicle from accidentally rolling away' ... clearly not the case! Anyone else had issues with this or any thoughts on repair would be gratefully appreciated, thanks
This morning a trip to Cardiff Audi, the supplying dealer. They Immediately questioned if the vehicle had been left in gear (in a way that they almost know there is a problem if you dont leave it in gear...) I explained that it wasn't, and asked the purpose of the handbrake if it dosent always hold. The dealer says brakes on all modern cars do this as when it cools down it contracts and can slip, surly that would mean a poor quality product... Upon questioning this, I was made to feel very un welcome and asked if id like to discuss repair options outside a guy from the body shop, or away from other happy customers... awaiting a price for repairs but told it will be around the £200 - £300 area,
Very disappointed in the product and Audi customer care with their approach to this, whilst I acknowledge the handbook says to leave it in gear, something the service adviser was very quick to point out, the handbook also state on page 71, 'The handbrake should be applied firmly to prevent the vehicle from accidentally rolling away' ... clearly not the case! Anyone else had issues with this or any thoughts on repair would be gratefully appreciated, thanks
