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Discussion Starter · #1 ·
Hi folks, advice required please.

On collection of my white A1 (March 1st) before handover I inspected the car and found a scratch on the offside front wing.

I pointed this out to the saleman who took the car and tried to polish the scratch out. 90% of the scratch was polished out successfully, however some of the scratch had gone through the paint to the primer below, aproximately 4-5mm in length.

The salesman advised I bring the car back for their body prep specialist to look at as he was confident that the scratch could be removed.

I returned the car and after inspection the specialist advised that the scratch was too deep and the wing would require painting.

I have been advised by the salesman and his sales manager not to repaint the wing as this will never be as good as the factory paintwork and if I were they, they would just live with the scratch and have offered £100 as compensation, should I choose that option.

I would prefer to have the car painted, as I'm worried on the long term effects of corrosion and warranty issues of the paint work later on, say 12-18 months time, but am somewhat nervous and shocked on their statement that the paint work will never be as good as the rest of the car.

Should I have it painted, leave it and accept the £100 or is there anything else I can do?

many thanks

Cisco
 

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would it be possible not to accept and have a rebuild?
almost anything you buy and found out it was damaged you would take it back and have it replaced, same rules must apply here?
 

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Ask for a replacement
 

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They should be able to match the paint after all it has not been subject to any ageing being a new car, sounds like a BS attempt to fob you off without having to change the car or respray it
 

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as it has not gone through to the metal,I would be happy with a smart repair,I had one done 5 years ago and no problems.
 

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Say this was a new fridge-freezer being unwrapped in your kitchen by the delivery men and you found a scratch. Is it not the position that you would reject item from seller and ask for replacement or money back? If they came back with substantive compensation you may choose to accept but default position is you would reject. What is different with a car? (which has a delivery charge including PDI that has clearly not been carried out properly)
 

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Discussion Starter · #7 ·
Re: Paint damage on collection
by tim » Wed Mar 16, 2011 2:26 pm

as it has not gone through to the metal,I would be happy with a smart repair,I had one done 5 years ago and no problems.

Could you tell it had been repaired/painted.

From what the sales team have advised, the paintwork will not be up to the standard of the factory applied paint, which to me means I will notice a difference.
 

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tbh any spray painter worth their salt should be able to match the paint so you wouldnt notice any differnce ,if their body shop isnt up to scratch then there is something wrong ,what would happen if you were involved in an accident and you took the car to them to get vehicle damge repaired?would they tell you they couldnt match it? tell them to get on with the repair and once it comes back check it and if you find a fault tell them to fix it
 

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All I am interested to know about the SMART repairs ...

I had someone hit the back of my 2 week old A1 !

Looks like there is a little bit of a crease / line on the bumper and one 6 inch scratch but it looks like its just on the laquer the paint seems ok I think .....

The other party has agreed payment but I am worried about the bodyshop option.

I had a issue on one of my previous cars where the same happened and the paint match was appalying .. and the refit of the rear bumper .. its never 100% like the factory finish.

The A1 bumper is not cracked or out of alignment and everything undeneth looks ok from what I can see ... no rattles or issues so I am undecided - and obviously incredibly cheesed off with the whoel affiar !

I would like it fixed but without the bumper coming off
 

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I have used Chips Away twice and my friends have used them several times infact I came across them via a scratch on a new Seat 5 years ago that was paid for by the dealer.Talking to the person who has the local franchise he said he gets most of his work from dealers and mainly damage to new cars! The jobs I have seen you cant tell they have been repaired.
 

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I had a smart repair last week on my bumper after a mini went ito the back of me, very slight dent but I knew it was there, the colour code in the boot was not the correct colour code so had to call Audi to find the correct colour code.
It looks like new, so very good repair.
 

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I would have no concerns with getting the car repaired but the £100 offer is a joke . My black S5 had a 10 mm scratch on the passenger door on handover . I got Audi to pay the following , £700 off the car , the defect repaired at a body shop of my choosing which cost a further £350 and a free 1st service thrown in at at value of £250 . Accept the repair and ask for a load off , you are well within your rights to reject the car but do you really want to wait 4 months on another one ? The choice is yours obviously .
 

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Demand that the repair is done in an VAG approved bodyshop. Don't let them just get a mobile smart repair man in a van to come to the dealer to do it. Ensure you take it to the bodyshop so that you know its going to be done in the right place.

Salesmen are lazy (trust me, I have worked in franchising for 2 major car manufacturers during the last 10 years). If they can fob you off with £100 they will, just make their lives a bit easier.

The VAG bodyshop network have to use DuPont paints that are excellent. You'll get a good job done.

Certainly don't accept the £100. You'll just end up staring at the mark and it'll drive you insane longterm!
 

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Anyone (as a couple of you above seem to have had this done recently) recommend a good Smart repair company - I am in Surrey ?
 

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Filthy Cisco said:
Hi folks, advice required please.

On collection of my white A1 (March 1st) before handover I inspected the car and found a scratch on the offside front wing.

I pointed this out to the saleman who took the car and tried to polish the scratch out. 90% of the scratch was polished out successfully, however some of the scratch had gone through the paint to the primer below, aproximately 4-5mm in length.

The salesman advised I bring the car back for their body prep specialist to look at as he was confident that the scratch could be removed.

I returned the car and after inspection the specialist advised that the scratch was too deep and the wing would require painting.

I have been advised by the salesman and his sales manager not to repaint the wing as this will never be as good as the factory paintwork and if I were they, they would just live with the scratch and have offered £100 as compensation, should I choose that option.

I would prefer to have the car painted, as I'm worried on the long term effects of corrosion and warranty issues of the paint work later on, say 12-18 months time, but am somewhat nervous and shocked on their statement that the paint work will never be as good as the rest of the car.

Should I have it painted, leave it and accept the £100 or is there anything else I can do?

many thanks

Cisco
I have also found a paint issue inside the left hand side of the boot by inside led light,visiting dealer tomorrow
 

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Discussion Starter · #18 ·
Thank you all for your feedback;

Car is going into the dealer bodyshop for repair, 3rd repair attempt. If there is still an issue afterwards then they will 'look' at replacing the car.

Hopefully it won't come to that as I really like the car I have.
 

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Took my a1 to dealers today so they could look at the paint problem under the boot by rear interior light.They say that is was the rubber bump stop which was not adjusted at factory and noticed slight gap difference from drivers side to passenger side,quick adjustment and problem solved BUT car will have to go in next week so they sort paint out.They also noticed that on sline there is a rubber gromet on the bottom of boot but not on either se or sport.
 
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