[Dambuster]

5 year service plan no longer available in latest brochure (July 2011). 'Audi Complete' (3 years service and 5 year warranty) available for £27 per month.

 

[h5djr]

Well I've just downloaded the July 2011 Price and Specification Guide from the Audi UK website and on page 50 it lists:

Audi Service Plan - 5 years 50,000miles Retail customers only - £250
Audi Warranty - 4 years, 75,000 miles - £235
Audi Warranty - 5 years, 90,000 miles - £500

 

[philiper1]

been looking for info on the service plan, I just have a quick question.our car came with the free 5 year service plan but still haven't received any paperwork from VW group. What I'd like to know is how long would it take for the paperwork to arrive? we have had the car 2 months next week. thanks everyone

 

[JPosh]

My paperwork came through about 6 weeks after getting car (2nd Sept).

 

[Dambuster]

This is page 50 from the brochure dated July 2011 - I wasn't making it up.

 

[Dambuster]

I purchased my A1 on 28th January 2011. I received the Audi Finance service plan letter on 20th July 2011.

 

[philiper1]

talked to my dealer and they said you won't get anything as everything is on the system, no paperwork! can anybody else confirm this?

 

[Chelmersteve]

I got a letter from Audi Finance who administer the service plan. It has a code that the dealer has to use to get authorisation from them when the car goes in for service. Mind you things could well have chabged now they have quite a number of cars out there.

 

[taconite2]

I was told by Manchester Audi the service plan must be applied to the car at the factory. For some reason if its ordered as a stock car without it - it cannot be added afterwards...

 

[3noisynippersandacat]

I got my car on March 1st with the service plan and haven't had any paperwork to confirm it. Should I be worried?

 

[Jddrivingschool]

I didn't receive any paperwork for mine. Just phoned up and they had all info on system. They did say something about a code at the time...

 

[darrenwls]

Nothing received for mine either, I've got the £250 plan not the full maintenance and tyres one.. Maybe there's paperwork for that one?

 

[Onlooker]

My dealer said there was no paperwork - apparently you just take your car into the dealer and it will be "on the system". I guess we'll all find out in due course!

 

[ONE]

If you go into the dealer there's a thing on the service desk to which you insert your key fob and it tells you all about service and milage and etc stored on the system

 

[markluk]

I was told by Manchester Audi the service plan must be applied to the car at the factory. For some reason if its ordered as a stock car without it - it cannot be added afterwards...

I bought a stock A1 and got service plan, received paperwork about 1 months later

 

[philiper1]

I have emailed Audi customer services and wait to see what they'll see :shock: will let you know if they ever get back to me.

 

[philiper1]

UPDATE: heard back from Audi CS and they confirmed, no paperwork is required as everything is logged into their system.

 

[philiper1]

NEW UPDATE: received a letter from AUDI with our 5 year service plan and what is included!

 

[3noisynippersandacat]

Hi philliper1. What email address did you use for Audi customer services please?

 

[philiper1]

Hi philliper1. What email address did you use for Audi customer services please?

I didn't use an email address but this contact form:

https://www.audi.co.uk/about-audi/contact-us/customer-services/contact-form.html

which they replied directly to my email address.

hope this helps.